We would like to confirm that the Cloud Emails and Anti-spam services are now operating effectively.
Thank you for your patience and understanding during this time.
Posted May 21, 2020 - 08:39 AEST
Monitoring
Thank you for your patience with us while resolving the on-going SpamExpert email issues.
Customers that have experienced the inability to receive emails while using our Cloud Email and Anti-spam services will notice that these issues have been resolved.
Our System Administrators will continue to monitor this to confirm that the Cloud Emails and Anti-spam services are operating effectively. If you are still affected by these problems, let our Support Representatives know via our LiveChat or Email Support options.
Posted May 19, 2020 - 14:37 AEST
Identified
We'd like to inform Customers on our Cloud email environment of on-going email issues. Customers using our SpamExpert (email filtering) service had experienced a temporary inability to receive emails.
Our Melbourne IT technicians have made changes so that emails are now being received, however, customers will notice a higher number of spam emails being received.
Thank you for your patience and understanding, we will continue to update our customers on this through the resolution process.
Posted May 14, 2020 - 15:29 AEST
Investigating
We'd like to inform Customers on our Cloud email environment of on-going email issues. Customers using our SpamExpert (email filtering) service are unable to receive emails.
Our Melbourne IT technicians are currently looking into this with a matter of urgency.
Thank you for your patience and understanding, we will continue to update our customers on this through the resolution process.