This incident has now been resolved and our phone systems are back online.
Posted 3 months ago. Oct 25, 2018 - 19:25 AEDT
The degradation with our phone systems has returned and we are currently working on restoring the system.
Posted 3 months ago. Oct 25, 2018 - 15:58 AEDT
The degradation with our phone systems has now been resolved however we will continue to monitor this closely to prevent this from re-occurring.
We thank you for your patience during this period.
Posted 3 months ago. Oct 25, 2018 - 13:08 AEDT
We would like to advise customers that we are currently experiencing degradation with our phone system, which may result in poor call quality or disconnections. We recommend during this period that customers contact us via our Live chat and support email.
Updates will be provided as they are made available.
Posted 3 months ago. Oct 25, 2018 - 12:39 AEDT
This incident affected: Support Centre (24h Phone Support).