All Systems Operational
Cloud Hosting Operational
Hosting ? Operational
Email ? Operational
cPanel Hosting Operational
Hosting ? Operational
Email ? Operational
Professional Email Operational
Office 365 ? Operational
Legacy Hosting Operational
Domainz Legacy & Quickstart Hosting ? Operational
Domainz Legacy & Quickstart Email ? Operational
Managed Exchange Mail ? Operational
Legacy Web Forwarding Operational
DNS Operational
MyAccount PowerDNS ? Operational
Cloud DNS ? Operational
cPanel DNS ? Operational
Domainz Legacy DNS ? Operational
Domainz Quickstart DNS ? Operational
Domainz Cloud DNS ? Operational
Network Infrastructure Operational
Internal Network ? Operational
External Network ? Operational
Account Interfaces Operational
90 days ago
100.0 % uptime
Today
MyAccount ? Operational
Hosting console ? Operational
Domainz Account ? Operational
Domain Name Management Operational
90 days ago
100.0 % uptime
Today
Support Centre Operational
Live Chat ? Operational
24h Phone Support ? Operational
Email Support ? Operational
Domainz Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage
had a partial outage
Past Incidents
Aug 4, 2020

No incidents reported today.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020
Resolved - This incident has been monitored for 24 hours and will now be marked as resolved.
Aug 1, 10:52 AEST
Monitoring - A fix has been implemented and we will continue to monitor this issue to ensure that it is resolved appropriately.

Customers wanting to purchase an SSL Certificate will now be able to do so.

If you need to contact our Sales team you can do so by calling 1300 638 734, or if you need to contact our helpful Support team you can do so by calling (02) 9934 0501.
Jul 31, 14:36 AEST
Investigating - Customers are currently unable to purchase SSL Certificates through our website.

We are currently investigating the matter and will continue to provide updates as soon as possible.

If you need to contact our Sales team you can do so by calling 1300 638 734, or if you need to contact our helpful Support team you can do so by calling (02) 9934 0501.
Jul 31, 10:15 AEST
Jul 31, 2020
Jul 30, 2020
Completed - The scheduled maintenance has been completed.
Jul 30, 23:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 20:00 AEST
Scheduled - As part of an essential update we made yesterday, we would like to inform you of rescheduled maintenance to the PoP email hosting service.

When?
The maintenance is scheduled for Thursday 30 July 2020, 8pm - 11pm (AEST).

What's happening?
Our technicians will be installing new server hardware to increase the reliability and performance of your email services.

So, what does that mean for you?
PoP email hosting services may experience temporary disruptions to emails over this period and you may be unable to send or receive emails. Don't worry, you won't miss any important messages. Anything received during this period will appear in your inbox when maintenance has finished.

If you are unsure whether any email issues you're experiencing are related to this maintenance you can stay up to date with progress through our service status page.
Jul 30, 11:45 AEST
Jul 29, 2020
Completed - The scheduled maintenance has been completed.
Jul 29, 23:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 20:00 AEST
Update - As part of an essential update we would like to inform you of scheduled maintenance to the PoP email hosting service.

When?
The maintenance is scheduled for Wednesday 29 July 2020, 8pm - 11pm (AEST).

What's happening?
Our technicians will be installing new server hardware to increase the reliability and performance of your email services.

So, what does that mean for you?
PoP email hosting services may experience temporary disruptions to emails over this period and you may be unable to send or receive emails. Don't worry, you won't miss any important messages. Anything received during this period will appear in your inbox when maintenance has finished.

If you are unsure whether any email issues you're experiencing are related to this maintenance you can stay up to date with progress through our service status page.
Jul 29, 11:59 AEST
Scheduled - As part of an essential update we would like to inform you of scheduled maintenance to the BNE and Cloud POP email platform.

Maintenance is scheduled for tonight, Wednesday the 29 July 2020, from 8pm to 11pm. Our technicians will be installing new server hardware to increase the safety and performance of your email services.

POP customers hosted on our BNE and Cloud Email Services may experience disruptions to their email service over this period. Affected customers may temporarily be unable to send or receive emails.

If you are unsure whether any email issues you're experiencing are related to this maintenance you can stay up to date with the progress through our incidents page https://status.melbourneit.com.au.
Jul 29, 11:26 AEST
Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020
Resolved - Thank you for your patience while our technicians have worked to identify and resolve the Cloud Webmail Issues.

All Cloud Webmail issues have been resolved and customers will be able to login through the Online Webmail Portal.
Jul 24, 11:04 AEST
Investigating - We would like to inform customers of Cloud Webmail issues that we are currently experiencing.

Customers affected by this will not be able to access the Online Webmail Portal. We advise customers to use an email client over this period to send, receive and view their emails. If you need assistance with this you can view our Setting up Cloud Email Support Article (https://support.melbourneit.com.au/s/article/Setting-up-Cloud-email) or contact our Support Representatives via Phone, Email or LiveChat.

We appreciate your patience while our technicians work to resolve this as fast as possible.
Jul 24, 09:38 AEST
Jul 23, 2020
Resolved - This incident has been resolved.
Jul 23, 14:06 AEST
Update - We are continuing to work on a fix for this issue.
Jul 23, 14:06 AEST
Identified - Customers using our Cloud Email and SpamExpert services have temporarily had their servers changed to continue receiving emails.

Our System Administrators will continue to monitor this to confirm that the Cloud Emails and Anti-spam services are operating effectively, while we work on permanently resolving these issues.
May 22, 12:07 AEST
Resolved - This incident has been resolved.
Jul 23, 14:05 AEST
Update - The global coronavirus epidemic, COVID-19, has impacted our support team staffing levels - our phone lines are temporarily closed. We have diverted our support team to address website and chat support enquiries. To submit an enquiry, click the Chat Now icon or submit a Support Enquiry on the Contact Us page. We are doing everything we can to return to normal services and appreciate your patience during these unprecedented times.
Mar 17, 12:54 AEDT
Monitoring - Coronavirus (COVID-19) has temporarily impacted our ability to respond to service calls before 8:30am and after 8:30pm AEST. If you have an urgent enquiry please click on Chat Now or if its outside of these hours send a Support Enquiry from the Contact Us page. We are doing everything we can to return to normal 24/7 service. Thank you for your patience.
Mar 17, 09:45 AEDT
Jul 22, 2020

No incidents reported.

Jul 21, 2020
Resolved - This incident has been resolved.
Jul 21, 12:56 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 20, 21:29 AEST
Investigating - We are currently experiencing issues with our phone system.

Our technicians are looking into this as a priority. Live chat and email support are unaffected by this issue, although wait times may be longer than usual.

We apologise for any inconvenience this incident may cause you.
Jul 20, 20:45 AEST