In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:00 AEDT
Scheduled - We would like to advise that as part of our commitment to continually improve our systems and services, we will be performing a series of network upgrades over the course of the week.

While no impact is expected, some customers may experience a brief (2-3 minute) outage during the maintenance window.

Maintenance will be taking place from 10:00pm to 6:00am AEDT from Monday 12th Nov to Saturday 18th Nov.
Cloud Hosting Under Maintenance
Hosting   ? Under Maintenance
Email   ? Under Maintenance
cPanel Hosting Under Maintenance
Hosting   ? Under Maintenance
Email   ? Under Maintenance
Professional Email Operational
Office 365   ? Operational
Legacy Hosting Under Maintenance
Domainz Legacy & Quickstart Hosting   ? Under Maintenance
Domainz Legacy & Quickstart Email   ? Under Maintenance
Managed Exchange Mail   ? Under Maintenance
Legacy Web Forwarding   Under Maintenance
DNS Operational
MyAccount PowerDNS   ? Operational
Cloud DNS   ? Operational
cPanel DNS   ? Operational
Domainz Legacy DNS   ? Operational
Domainz Quickstart DNS   ? Operational
Domainz Cloud DNS   ? Operational
Network Infrastructure Under Maintenance
Internal Network   ? Under Maintenance
External Network   ? Under Maintenance
Account Interfaces Operational
90 days ago
100.0 % uptime
Today
MyAccount   ? Operational
Hosting console   ? Operational
Domainz Account   ? Operational
Domain Name Management   Operational
90 days ago
100.0 % uptime
Today
Support Centre Operational
Live Chat   ? Operational
24h Phone Support   ? Operational
Email Support   ? Operational
Domainz Support   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 17, 2018
Resolved - This incident has now been resolved.
Nov 17, 20:38 AEDT
Investigating - We are currently experiencing technical difficulties with our payment gateway services. This is currently preventing customers from processing payments. Our system administrators are currently investigating and working to resolve this issue as a priority.

We will update this service alert as more information becomes available.
Nov 17, 16:07 AEDT
Nov 16, 2018

No incidents reported.

Nov 15, 2018

No incidents reported.

Nov 14, 2018

No incidents reported.

Nov 13, 2018
Resolved - This incident has now been resolved
Nov 13, 15:04 AEDT
Investigating - We would like to advise that we are currently investigating an issue with our Office 365 portal from the console. Affected customers are currently unable to make any changes to their email accounts or access their mailboxes directly from the console. Customer will receive the following error message: {"message": "Network error communicating with endpoint"}.

This will not affect the ability to send or receive emails.

We are working to bring this platform back online as soon as possible, however we advise customers to log into their mailboxes directly at the following link:

http://outlook.office365.com

Updates will soon follow once we have more information.
Nov 13, 14:04 AEDT
Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018
Resolved - We would like to advise our customer that all affected cPanel servers have now been removed from the blacklists and that this incident is now resolved.

We thank you for your patience during this period.
Nov 8, 11:30 AEDT
Identified - We would like to advise that a number of cPanel servers have recently been listed on blacklists. Our technicians have raised requests to remove the affected servers.

We can confirm that a number of cPanel servers have since been removed and we are still working on removing the remaining servers.

As a temporary solution for customers that are using an email client (Outlook, Thunderbird, Mac Mail) can update their outgoing mail servers to their internet service provider's (ISP), to allow for emails to be sent out successfully.

Further updates will follow once more information is available.
Nov 1, 13:38 AEDT
Investigating - We would like to advise that some customers that are hosted on our cPanel servers may experience email delivery issues to recipients. Our technicians are aware and are currently working on a solution as a priority.
Oct 24, 16:15 AEDT
Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.