Melbourne IT Status Page Status

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:00 AEDT

Scheduled - We would like to advise that as part of our commitment to continually improve our systems and services, we will be performing a series of network upgrades over the course of the week.

While no impact is expected, some customers may experience a brief (2-3 minute) outage during the maintenance window.

Maintenance will be taking place from 10:00pm to 6:00am AEDT from Monday 12th Nov to Saturday 18th Nov.

Uptime over the past 90 days. View historical uptime.

Cloud Hosting Under Maintenance

Hosting Under Maintenance

Email Under Maintenance

cPanel Hosting Under Maintenance

Hosting Under Maintenance

Email Under Maintenance

Professional Email Operational

Office 365 Operational

Legacy Hosting Under Maintenance

Domainz Legacy & Quickstart Hosting Under Maintenance

Domainz Legacy & Quickstart Email Under Maintenance

Managed Exchange Mail Under Maintenance

Legacy Web Forwarding Under Maintenance

DNS Operational

MyAccount PowerDNS Operational

Cloud DNS Operational

cPanel DNS Operational

Domainz Legacy DNS Operational

Domainz Quickstart DNS Operational

Domainz Cloud DNS Operational

Network Infrastructure Under Maintenance

Internal Network Under Maintenance

External Network Under Maintenance

Account Interfaces Operational

90 days ago

100.0 % uptime

Today

MyAccount Operational

Hosting console Operational

Domainz Account Operational

Domain Name Management Operational

90 days ago

100.0 % uptime

Today

Support Centre Operational

Live Chat Operational

24h Phone Support Operational

Email Support Operational

Domainz Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 17, 2018

Payment Gateway - Service Interruption

Resolved - This incident has now been resolved.
Nov 17, 20:38 AEDT

Investigating - We are currently experiencing technical difficulties with our payment gateway services. This is currently preventing customers from processing payments. Our system administrators are currently investigating and working to resolve this issue as a priority.

We will update this service alert as more information becomes available.
Nov 17, 16:07 AEDT

Nov 16, 2018

No incidents reported.

Nov 15, 2018

No incidents reported.

Nov 14, 2018

No incidents reported.

Nov 13, 2018

Office 365 portal disruption

Resolved - This incident has now been resolved
Nov 13, 15:04 AEDT

Investigating - We would like to advise that we are currently investigating an issue with our Office 365 portal from the console. Affected customers are currently unable to make any changes to their email accounts or access their mailboxes directly from the console. Customer will receive the following error message: {"message": "Network error communicating with endpoint"}.

This will not affect the ability to send or receive emails.

We are working to bring this platform back online as soon as possible, however we advise customers to log into their mailboxes directly at the following link:

http://outlook.office365.com

Updates will soon follow once we have more information.
Nov 13, 14:04 AEDT

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

cPanel Email Delivery Issue

Resolved - We would like to advise our customer that all affected cPanel servers have now been removed from the blacklists and that this incident is now resolved.

We thank you for your patience during this period.
Nov 8, 11:30 AEDT

Identified - We would like to advise that a number of cPanel servers have recently been listed on blacklists. Our technicians have raised requests to remove the affected servers.

We can confirm that a number of cPanel servers have since been removed and we are still working on removing the remaining servers.

As a temporary solution for customers that are using an email client (Outlook, Thunderbird, Mac Mail) can update their outgoing mail servers to their internet service provider's (ISP), to allow for emails to be sent out successfully.

Further updates will follow once more information is available.
Nov 1, 13:38 AEDT

Investigating - We would like to advise that some customers that are hosted on our cPanel servers may experience email delivery issues to recipients. Our technicians are aware and are currently working on a solution as a priority.
Oct 24, 16:15 AEDT

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

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