Melbourne IT Status Page Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Cloud Hosting Operational

Hosting Operational

Email Operational

cPanel Hosting Operational

Hosting Operational

Email Operational

Professional Email Operational

Office 365 Operational

Legacy Hosting Operational

Domainz Legacy & Quickstart Hosting Operational

Domainz Legacy & Quickstart Email Operational

Managed Exchange Mail Operational

Legacy Web Forwarding Operational

DNS Operational

MyAccount PowerDNS Operational

Cloud DNS Operational

cPanel DNS Operational

Domainz Legacy DNS Operational

Domainz Quickstart DNS Operational

Domainz Cloud DNS Operational

Network Infrastructure Operational

Internal Network Operational

External Network Operational

Account Interfaces Operational

90 days ago

100.0 % uptime

Today

MyAccount Operational

Hosting console Operational

Domainz Account Operational

Domain Name Management Operational

90 days ago

100.0 % uptime

Today

Support Centre Operational

Live Chat Operational

24h Phone Support Operational

Email Support Operational

Domainz Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 21, 2019

No incidents reported today.

Nov 20, 2019

No incidents reported.

Nov 19, 2019

No incidents reported.

Nov 18, 2019

No incidents reported.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

cPanel Service Disruption

Resolved - We would like to notify our customers that the AWS cPanel issues that were experienced by customers have been resolved. We have monitored this for the last 48 hours and have had low customer contact about any recurring issues.

The issues experienced were due to an increase in load on the servers. Our system administrators were able to identify the root cause of this and perform the appropriate changes to balance the load and have customer services operating correctly.

If you have any further questions about this incident, or still have concerns you can always get in touch with our Customer Service team by phoning 1300 654 677, 24 hours a day, 7 days a week.
Nov 15, 08:12 AEDT

Monitoring - Thank you for your patience with this matter.

Customer's that have been experiencing intermittent cPanel issues will no longer be facing these issues. Server changes were implemented on the affected servers to rectify the load issue.

The cPanel servers that have been reported so far are:

awcp052.server-cpanel.com
awcp053.server-cpanel.com
awcp054.server-cpanel.com
awcp055.server-cpanel.com

We have been monitoring the services and can see that majority of customers are now able to access their website and email accounts again, we will continue to monitor this to ensure this is appropriately resolved. If you have any further questions about this incident, or still have concerns you can always get in touch with our Customer Service team by phoning 1300 638 734, 24 hours a day, 7 days a week.
Nov 12, 08:28 AEDT

Identified - We would like to continue providing updates for this issue where possible, currently our system administrator team have identified a load balance issue on the identified cPanel servers. Our senior technical experts are currently working on a permanent fix to resolve the on-going intermittent issues with these servers. Customers affected by this are experiencing website, email and cPanel interface service issues.

The cPanel servers that have been reported so far are:

awcp052.server-cpanel.com
awcp053.server-cpanel.com
awcp054.server-cpanel.com
awcp055.server-cpanel.com

This is still being investigated as a priority, and we will provide more updates as they become available.
Nov 11, 09:07 AEDT

Monitoring - We have identified intermittent issues on our cPanel servers. This is causing loading issues for customer websites as well as email and cPanel interface service issues.

The cPanel servers that have been reported so far are:

awcp052.server-cpanel.com
awcp053.server-cpanel.com
awcp054.server-cpanel.com
awcp055.server-cpanel.com

We are continue to monitor this as a priority, and will provide more updates when they are available.
Nov 7, 15:36 AEDT

Investigating - We are currently experiencing intermittent issues on our cPanel servers. This is causing loading issues for websites as well as email and cPanel interface service issues.

The cPanel servers that have been reported so far are:

awcp052.server-cpanel.com
awcp053.server-cpanel.com
awcp054.server-cpanel.com
awcp055.server-cpanel.com

We are investigating this issue as a priority, and will provide more updates when they are available.
Nov 7, 09:32 AEDT

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

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