Update - We have re-enabled Spam Experts on our second mail exchange (MX) server this morning and would like to advise that our spam expert solution has now been completely restored.

We will be closely monitoring the performance on our mail platform for the next couple of days to prevent any re-occurrences.

We thank you for your patience during this period.
Jan 10, 10:03 AEDT

Update - We would like to advise that we have re-enabled Spam Experts on one of our mail exchange (MX) servers this morning. We will be closely monitoring the performance on our mail platform today.

If services remain stable we will be re-enabling Spam Experts on our second MX server tomorrow morning.

A further update will be posted tomorrow morning.

We thank you for your patience during this period.
Jan 9, 09:48 AEDT

Update - We would like to advise that we have resolved the root issue with Spam Experts and we are planning on re-enabling the anti-spam software on customer mail accounts this week.

A further update will follow once this has been successfully re-activated.
Jan 7, 16:07 AEDT

Update - We would like to provide a further update on this incident. Over the past couple of days we have experienced email delivery issues affecting customers that were using our anti-spam solution.

The core issue through 'Spam Experts' has not yet been resolved and is still being investigated, however yesterday afternoon we had made an executive decision to disable all users that were using this anti-spam solution to allow the delivery of emails to customer mailboxes.

The downside of this is that customers may notice higher than usual amounts of spam coming into their inboxes, however we hope you can be patient during this period until we have resolved the core issue with Spam Experts and re-enable the anti-spam software.

Further updates will follow once they are available.
Dec 21, 12:30 AEDT

Update - We have been closely monitoring the performance on our mail platform and can confirm that this has remained stable and services have returned back to normal.

Our technicians will continue to monitor these services to prevent any similar occurrences.

We thank you for your patience during this period.
Dec 21, 10:27 AEDT

Update - A temporary fix has been identified for this issue. Customers can disable their spam filters and wait for the changes to propagate.

All clients affected by this problem should be able to resolve it by using the MX records - this seems to be an issue with our Spam Expert environment so those affected will need to stop using the Spam Expert service by changing MX records to the below:

mx2.partnerconsole.net
mx3.partnerconsole.net

This should restore the ability to receive emails while our system admins look for a permanent fix. We appreciate your ongoing patience.
Dec 19, 11:01 AEDT