Update - We would like to continue to advise our customers that our technicians are still working on the cPanel email issues. We understand that this service is crucial to your business, and we are working to get you back up and running as soon as we can.

We have identified the issue preventing these emails from being sent and are currently working to resolve this. The affected cPanel servers are listed below.

awcp006.server-cpanel.com
awcp023.server-cpanel.com
awcp024.server-cpanel.com
awcp050.server-cpanel.com
awcp055.server-cpanel.com
awcp057.server-cpanel.com
awcp059.server-cpanel.com
awcp061.server-cpanel.com
awcp062.server-cpanel.com
awcp063.server-cpanel.com
awcp064.server-cpanel.com
awcp065.server-cpanel.com

If you notice that you're having issues sending emails and are hosted on one of these services you can ask our team for an update on the internal incident ticket INC0125555.

As a temporary solution for customers that are using an email client (Outlook, Thunderbird, Mac Mail) can update their outgoing mail servers to their internet service provider's (ISP), to allow for emails to be sent out successfully.
Nov 29, 17:06 AEDT
Identified - We would like to advise our customers that our technicians are still working on the email issue. We understand that this service is crucial to your business, and we are working to get you back up and running as soon as we can.

We have identified the issue preventing these emails from being sent and are currently working to resolve this. The affected cPanel servers are listed below.

awcp006.server-cpanel.com
awcp009.server-cpanel.com
awcp023.server-cpanel.com
awcp024.server-cpanel.com
awcp045.server-cpanel.com
awcp050.server-cpanel.com
awcp055.server-cpanel.com
awcp057.server-cpanel.com
awcp059.server-cpanel.com
awcp061.server-cpanel.com
awcp062.server-cpanel.com
awcp063.server-cpanel.com
awcp064.server-cpanel.com
awcp065.server-cpanel.com

If you notice that you're having issues sending emails and are hosted on one of these services you can ask our team for an update on the internal incident ticket INC0125555.

As a temporary solution for customers that are using an email client (Outlook, Thunderbird, Mac Mail) can update their outgoing mail servers to their internet service provider's (ISP), to allow for emails to be sent out successfully.
Nov 29, 15:47 AEDT
Investigating - We are currently aware of cPanel email issues our customers are facing due to server black listing. Customers hosted on our cPanel platform are currently experiencing issues with sending out mail.

We are currently investigating this matter and will provide a further update once we have more information on the matter.
Nov 29, 11:48 AEDT
Cloud Hosting Operational
Hosting ? Operational
Email ? Operational
cPanel Hosting Operational
Hosting ? Operational
Email ? Operational
Professional Email Operational
Office 365 ? Operational
Legacy Hosting Operational
Domainz Legacy & Quickstart Hosting ? Operational
Domainz Legacy & Quickstart Email ? Operational
Managed Exchange Mail ? Operational
Legacy Web Forwarding Operational
DNS Operational
MyAccount PowerDNS ? Operational
Cloud DNS ? Operational
cPanel DNS ? Operational
Domainz Legacy DNS ? Operational
Domainz Quickstart DNS ? Operational
Domainz Cloud DNS ? Operational
Network Infrastructure Operational
Internal Network ? Operational
External Network ? Operational
Account Interfaces Operational
90 days ago
100.0 % uptime
Today
MyAccount ? Operational
Hosting console ? Operational
Domainz Account ? Operational
Domain Name Management Operational
90 days ago
100.0 % uptime
Today
Support Centre Operational
Live Chat ? Operational
24h Phone Support ? Operational
Email Support ? Operational
Domainz Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Dec 10, 2019

No incidents reported today.

Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019
Resolved - We would like to notify our customers that the AWS cPanel issues that were experienced by our customers hosted on the awcp069.server-cpanel.com server have been resolved.

The issues experienced were due to an increase in load on the servers. Our system administrators were able to identify the root cause of this and perform the appropriate changes to balance the load and have customer services operating correctly.
Dec 6, 15:15 AEDT
Monitoring - Thank you for your patience with this matter.

Customer's that have been experiencing intermittent cPanel issues will no longer be facing these issues. Server changes were implemented on the affected servers to rectify the load issue.

The cPanel server that has been reported is awcp069.server-cpanel.com

We have been monitoring the services and can see that majority of customers are now able to access their website and email accounts again, we will continue to monitor this to ensure this is appropriately resolved.
Dec 6, 13:06 AEDT
Investigating - We are currently experiencing intermittent issues on one of our cPanel servers. This is causing loading issues for websites as well as email and cPanel interface service issues.

The cPanel server that has been affected is awcp069.server-cpanel.com.

We are currently investigating this issue as a priority, and will provide more updates when they are available.
Dec 5, 16:24 AEDT
Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 28, 2019
Resolved - We would like to notify our customers that the AWS cPanel issues that were experienced by customers have been resolved. We have monitored this for the last 24hours and have had low customer contact about any recurring issues.

The issues experienced were due to an increase in load on the servers. Our system administrators were able to identify the root cause of this and perform the appropriate changes to balance the load and have customer services operating correctly.
Nov 28, 16:57 AEDT
Monitoring - Thank you for your patience with this matter.

Customer's that have been experiencing intermittent cPanel issues will no longer be facing these issues. Server changes were implemented on the affected servers to rectify the load issue.

The cPanel servers that have been reported so far are:

awcp061.server-cpanel.com
awcp065.server-cpanel.com
awcp060.server-cpanel.com
awcp058.server-cpanel.com
awcp041.server-cpanel.com
awcp064.server-cpanel.com
awcp034.server-cpanel.com
awcp063.server-cpanel.com

We have been monitoring the services and can see that majority of customers are now able to access their website and email accounts again, we will continue to monitor this to ensure this is appropriately resolved.
Nov 27, 15:33 AEDT
Update - We are continuing to investigate this issue.
Nov 27, 12:37 AEDT
Investigating - We are currently experiencing intermittent issues on our cPanel servers. This is causing loading issues for websites as well as email and cPanel interface service issues.

The cPanel servers that have been reported so far are:

awcp026.server-cpanel.com
awcp041.server-cpanel.com
awcp058.server-cpanel.com
awcp064.server-cpanel.com
awcp034.server-cpanel.com
awcp063.server-cpanel.com

We are investigating this issue as a priority, and will provide more updates when they are available.
Nov 27, 12:09 AEDT
Nov 26, 2019

No incidents reported.