All Systems Operational
Cloud Hosting Operational
Hosting   ? Operational
Email   ? Operational
cPanel Hosting Operational
Hosting   ? Operational
Email   ? Operational
Professional Email Operational
Office 365   ? Operational
Legacy Hosting Operational
Domainz Legacy & Quickstart Hosting   ? Operational
Domainz Legacy & Quickstart Email   ? Operational
Managed Exchange Mail   ? Operational
Legacy Web Forwarding   Operational
DNS Operational
MyAccount PowerDNS   ? Operational
Cloud DNS   ? Operational
cPanel DNS   ? Operational
Domainz Legacy DNS   ? Operational
Domainz Quickstart DNS   ? Operational
Domainz Cloud DNS   ? Operational
Network Infrastructure Operational
Internal Network   ? Operational
External Network   ? Operational
Account Interfaces Operational
90 days ago
100.0 % uptime
Today
MyAccount   ? Operational
Hosting console   ? Operational
Domainz Account   ? Operational
Domain Name Management   Operational
90 days ago
100.0 % uptime
Today
Support Centre Operational
Live Chat   ? Operational
24h Phone Support   ? Operational
Email Support   ? Operational
Domainz Support   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 21, 2019

No incidents reported today.

Jan 20, 2019

No incidents reported.

Jan 19, 2019

No incidents reported.

Jan 18, 2019

No incidents reported.

Jan 17, 2019

No incidents reported.

Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019
Resolved - Our system administrators have been closely monitoring the mail platform the last 24 hours and we wish to advise that this incident is now resolved.
Jan 11, 09:56 AEDT
Update - We have re-enabled Spam Experts on our second mail exchange (MX) server this morning and would like to advise that our spam expert solution has now been completely restored.

We will be closely monitoring the performance on our mail platform for the next couple of days to prevent any re-occurrences.

We thank you for your patience during this period.
Jan 10, 10:03 AEDT
Update - We would like to advise that we have re-enabled Spam Experts on one of our mail exchange (MX) servers this morning. We will be closely monitoring the performance on our mail platform today.

If services remain stable we will be re-enabling Spam Experts on our second MX server tomorrow morning.

A further update will be posted tomorrow morning.

We thank you for your patience during this period.
Jan 9, 09:48 AEDT
Update - We would like to advise that we have resolved the root issue with Spam Experts and we are planning on re-enabling the anti-spam software on customer mail accounts this week.

A further update will follow once this has been successfully re-activated.
Jan 7, 16:07 AEDT
Update - We would like to provide a further update on this incident. Over the past couple of days we have experienced email delivery issues affecting customers that were using our anti-spam solution.

The core issue through 'Spam Experts' has not yet been resolved and is still being investigated, however yesterday afternoon we had made an executive decision to disable all users that were using this anti-spam solution to allow the delivery of emails to customer mailboxes.

The downside of this is that customers may notice higher than usual amounts of spam coming into their inboxes, however we hope you can be patient during this period until we have resolved the core issue with Spam Experts and re-enable the anti-spam software.

Further updates will follow once they are available.
Dec 21, 12:30 AEDT
Update - We have been closely monitoring the performance on our mail platform and can confirm that this has remained stable and services have returned back to normal.

Our technicians will continue to monitor these services to prevent any similar occurrences.

We thank you for your patience during this period.
Dec 21, 10:27 AEDT
Monitoring - We would like to advise that a fix has been put into place with our Spam Expert software. Currently the server is trying to process a large backlog of emails that are queued on the server which will result in delays to mail delivery.

As an interim solution to avoid these email delays, you can bypass the spam expert server by changing your MX records to the following:

mx2.partnerconsole.net
mx3.partnerconsole.net

Here is a support article on how to change your MX records in the console:
https://support.melbourneit.com.au/articles/help/Creating-MX-Zone-Records/?q=mx+record&fs=Search&pn=1

We thank you for your patience during this period.
Dec 20, 11:41 AEDT
Update - A temporary fix has been identified for this issue. Customers can disable their spam filters and wait for the changes to propagate.

All clients affected by this problem should be able to resolve it by using the MX records - this seems to be an issue with our Spam Expert environment so those affected will need to stop using the Spam Expert service by changing MX records to the below:

mx2.partnerconsole.net
mx3.partnerconsole.net

This should restore the ability to receive emails while our system admins look for a permanent fix. We appreciate your ongoing patience.
Dec 19, 11:01 AEDT
Investigating - We are currently investigating an issue affecting customers with cloud email who are unable to receive emails. This issue is being investigated as a priority and updates will be posted as they are available. We appreciate your patience.
Dec 19, 09:04 AEDT
Jan 8, 2019

No incidents reported.