All Systems Operational
Cloud Hosting Operational
Hosting ? Operational
Email ? Operational
cPanel Hosting Operational
Hosting ? Operational
Email ? Operational
Professional Email Operational
Office 365 ? Operational
Legacy Hosting Operational
Domainz Legacy & Quickstart Hosting ? Operational
Domainz Legacy & Quickstart Email ? Operational
Managed Exchange Mail ? Operational
Legacy Web Forwarding Operational
DNS Operational
MyAccount PowerDNS ? Operational
Cloud DNS ? Operational
cPanel DNS ? Operational
Domainz Legacy DNS ? Operational
Domainz Quickstart DNS ? Operational
Domainz Cloud DNS ? Operational
Network Infrastructure Operational
Internal Network ? Operational
External Network ? Operational
Account Interfaces Operational
MyAccount ? Operational
Hosting console ? Operational
Domainz Account ? Operational
Support Centre Operational
Live Chat ? Operational
24h Phone Support ? Operational
Email Support ? Operational
Domainz Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cloud Proxy Server May 8, 22:00-22:30 AEST
Customers are advised that we will be performing maintenance on our Cloud proxy server. This server handles the outgoing traffic on customer websites, e.g. Facebook/Twitter API's.

We do not anticipate any customer impact, or degradation in the performance of outgoing traffic on customer websites during this change.

We are performing this change in order to apply version upgrades.

We appreciate your patience during this period.
Posted on Apr 6, 14:18 AEST
Past Incidents
Apr 27, 2017

No incidents reported today.

Apr 26, 2017

No incidents reported.

Apr 25, 2017

No incidents reported.

Apr 24, 2017

No incidents reported.

Apr 23, 2017

No incidents reported.

Apr 22, 2017

No incidents reported.

Apr 21, 2017

No incidents reported.

Apr 20, 2017

No incidents reported.

Apr 19, 2017
Completed - The scheduled maintenance has been completed.
Apr 19, 23:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 22:30 AEST
Scheduled - Customers are advised that we will be performing maintenance on our DNS infrastructure. This work is being carried out to further improve stability and performance of our DNS platform.

We do not expect any impact to customer services such as web and email. However, we will have senior technicians on shift during the maintenance window to ensure the work is carried out seamlessly.
Apr 19, 16:47 AEST
Apr 18, 2017
Resolved - Service has remained stable over the long weekend. We are now confident the issue has now been resolved.
Apr 18, 09:55 AEST
Update - DNS services remain stable. We continue to monitor the situation closely and have engineers on standby.
Apr 15, 09:27 AEST
Update - Our engineers have monitored our DNS platform carefully overnight, we are still confident that service has been fully restored and the likelihood of re-occurrence is minimal.

We are continuing to monitor our network closely and will post daily updates across the weekend, unless any new information becomes available or symptoms return.
Apr 14, 11:51 AEST
Update - Today we experienced a large DDoS attack on our DNS servers that disrupted our web hosting (Cloud and cPanel), email platforms, and access to the Console (our customer administration portal).

A Distributed Denial-of-Service (DDoS) attack is where incoming web traffic floods the targeted system. This impacted a large number of our customers.

The incident started at 10am. In response, we implemented our DDoS mitigation services as standard operating procedure and implemented international traffic management measures. This returned normal service by 11:30am.

This is now resolved and we are continuing to monitor the situation closely.
Apr 13, 15:47 AEST
Update - All DNS impact has been mitigated, both National and International customers should no longer experience any service issues. Our engineers will continue to monitor the network closely.

We will update this alert at 3PM AEST if we have new information.
Apr 13, 13:29 AEST
Monitoring - All services are restored, no further impact to National customers is expected at this time. International Customers may continue to be impacted.

We are continuing to closely monitor the situation; all engineers are on standby.

We will provide a further update at 1:30PM
Apr 13, 12:29 AEST
Update - We have all engineers currently investigating the issue as a priority and are working towards a resolution. Our Engineers are unable to provide an ETA at this time.

Your patience is appreciated during this time. Please note that you may experience longer than average wait times for support request during this time.
Apr 13, 11:09 AEST
Investigating - Customers are advised that we are currently experiencing service interruptions on our DNS servers. The following services are currently affected:

- TheConsole
- cPanel
- Cloud Hosting
- Mail platforms

All available resources are working on bringing services back to normal.
Apr 13, 10:32 AEST
Apr 17, 2017

No incidents reported.

Apr 16, 2017

No incidents reported.